Refund policy

At T&J Apparel LLC, we take pride in providing premium custom apparel and quality products. Please review our return and refund policy carefully before placing your order.

Returns

Due to the custom nature of many of our products, all sales are generally considered final. However, we will gladly assist if there is an issue with your order.

We accept returns or replacements if:

  • You received the wrong item
  • Your item arrived damaged
  • There is a printing defect or manufacturing issue

To request a return or replacement:

  • Contact us within 7 days of delivery
  • Include your order number and clear photos of the issue
  • Email: info@tjapparelco.com 

Non-Returnable Items

The following items are non-refundable:

  • Custom or personalized orders
  • Worn, washed, or altered items
  • Clearance or sale items
  • Incorrect sizes ordered by the customer

Exchanges

We only replace items if they are defective or damaged. If you need a size exchange for a non-custom item, contact us and we will review requests on a case-by-case basis.

Refunds

Once your request is reviewed and approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–10 business days for processing depending on your bank or card provider

Shipping fees are non-refundable unless the error was caused by us.

Order Cancellations

At T&J Apparel LLC, we work hard to provide fast production and quality custom apparel. Because orders may begin processing immediately, cancellations are only accepted before production starts. Once production has begun, orders cannot be canceled, changed, or refunded.

Lost or Delayed Packages

T&J Apparel LLC is not responsible for shipping delays caused by carriers, weather, or incorrect shipping information entered by the customer. Please verify your shipping address before submitting your order.

Contact Us

For any questions regarding your order, contact us at: